Returns & Exchanges
Every Defect Dept. item is printed to order. That means we do not hold shelves full of stock — your product is made fresh after you order.
Please check your size, colour and address carefully before ordering. Made-to-order items are produced specifically for your order.
(0.0.1 (r) (i))Faulty or damaged items
If your item arrives damaged, misprinted or faulty, contact us as soon as possible with your order number and clear photos. We’ll review it and arrange a replacement, refund or suitable fix where appropriate.
Wrong item received
If you receive the wrong product, size, colour or design compared with what you ordered, contact us and we’ll help sort it.
Size exchanges
Because items are printed to order, size exchanges are not always possible. Please use the size guide before ordering. If you have an issue, contact us and we’ll see what we can do.
Changed your mind?
Made-to-order products are created specifically for your order, so we may not be able to accept returns simply because you changed your mind. This does not affect your statutory rights.
Return inspection process.
Contact us
Email us with your order number and explain the issue.
Send photos
If the item is damaged, faulty or wrong, please include clear photos of the product, print and packaging.
We inspect it
We’ll review the issue and check whether it looks like a print, production or fulfilment problem.
We sort it
If something has gone wrong, we’ll arrange the best solution, such as a replacement, refund or next step.
Please read before buying.
Print-on-demand means your item is made once your order is placed. This helps reduce waste, but it also means returns and exchanges can work differently from a normal clothing shop with stock on shelves.
Common questions.
Can I return a made-to-order item?
Because our products are printed after you order, we may not accept returns for simple change-of-mind or incorrect size choices. If the item is faulty, damaged or incorrect, contact us and we’ll help.
Can I exchange for another size?
Size exchanges are not guaranteed because a new item has to be produced. Please check the size guide before ordering. If you have an issue, contact us and we’ll review it.
What if my item is faulty?
Send us your order number and clear photos of the issue. If there is a production, print or fulfilment fault, we’ll work to fix it.
How long do refunds take?
Once a refund is approved and processed, the time it takes to appear in your account depends on your payment provider or bank.
Who pays return postage?
This depends on the reason for the return. If the item is faulty or incorrect, contact us first so we can confirm the next steps.
Can I cancel after ordering?
Contact us as quickly as possible. If the item has already entered production, we may not be able to cancel it.
Contact us before sending anything back.
Please do not return items without speaking to us first. We’ll tell you the correct next step based on your order and the issue.